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Any questions?
Does the Piano LED Plus come with a warranty?
▼Yes.
The Piano LED Plus comes with a 2-year warranty covering any manufacturing defects or malfunctions not caused by misuse.
The warranty covers: the electronic module, the LED strips, the cables, and the included accessories.
If you encounter any issues, our customer service team will quickly provide a solution: replacement of the part, repair, or exchange of the product, as appropriate.
What is the difference between the clear tape and the black tape?
▼– The BLACK LED strip was specially designed for the Piano LED Plus’s learning feature. Its LEDs are less diffuse and more focused on the keys. It is less bright than the WHITE strip.
– The WHITE LED strip is designed primarily to enhance the aesthetic appeal of the Piano LED Plus system. It is very popular among musicians. Of course, both LED strips can also be used for learning songs.
My piano has fewer than 88 keys. Is Piano LED Plus still compatible?
▼Yes, that's not a problem. You can adjust the number of active LEDs on the LED strip directly from the app. In addition, the LED strip can be cut to fit the length of your keyboard.
Is Piano LED Plus compatible with acoustic pianos?
▼No, only with digital pianos. Piano LED Plus needs to be connected to the piano to pick up the signal from the notes being played.
My piano only has a single MIDI IN/OUT port (two round 5-pin connectors). Is Piano LED Plus compatible?
▼Yes, the Piano LED Plus is compatible. However, we only provide the USB cable included in the box, which works with most digital pianos.
Here are the cables you'll need to connect the Piano LED Plus via MIDI:
MIDI cable: MIDI cable
Micro USB adapter: https://amzn.eu/d/i0PsUaq
What types of files can I import into the system?
▼In the app, you can import your own .MIDI files to use with the LED strip. We also offer an online library of .MIDI files within the app, which have been approved by our team and are regularly updated.
What are the delivery times?
▼Delivery times are 2–3 business days in mainland France and Belgium, 5–7 days in Europe, and 10 days to the rest of the world.
Do you ship internationally?
▼Yes, we offer worldwide shipping on the checkout page.
Do you accept returns?
▼Yes.
You have 14 days from the date of receipt to return your Piano LED Plus if you are not satisfied with it.
The product must be complete, in perfect condition, and include all original accessories.
Simply contact our customer service team via our page Contact Uspage, and we’ll guide you step by step.